ContactPigeon is an omnichannel customer engagement platform designed for eCommerce and retail businesses. It enables businesses to deliver personalized messages across multiple channels, including email, SMS, push notifications, on-site retargeting, and chat.
Key features:
- Omnichannel Marketing: Centralized workflow management for cross-channel campaigns.
- Dynamic Segmentation: Rule-based segmentation builder for customer clustering.
- eCommerce Automation Recipes: Pre-built automation workflows for nurturing and converting site visitors.
- Samaritan Omnichannel Chat: Built-in chatbot with AI product recommendations.
- 2-Way QR Codes: Patented technology to bridge the gap between online and offline experiences.
Use Cases:
- Personalized customer journeys across various touchpoints.
- Data-driven audience targeting with unified customer profiles.
- Automated eCommerce campaigns for customer retention and conversion.
- AI-powered customer support and engagement.
- Bridging online and offline customer experiences with QR codes.
