Heep is an AI-powered solution designed to automate guest communication and reservation management for restaurants. It handles bookings, answers frequently asked questions, and manages voice calls across multiple channels like WhatsApp, Instagram, Messenger, and voice, all 24/7.
Key Features:
- 24/7 Availability: Provides instant responses to guest inquiries, even outside of business hours.
- Multi-Channel Support: Integrates with WhatsApp, Instagram, Messenger, and Voice for unified communication.
- Real-Time Reservations: Allows guests to book tables directly within the chat interface, synced with existing reservation systems.
- AI-Powered Chat: Understands context and responds naturally to guest needs.
- Booking Engine Integrations: Connects to popular booking systems like OpenTable, Resy, and SevenRooms.
- Analytics Dashboard: Provides insights into booking trends and guest behavior to optimize service.
- Multi-Language Support: Adapts to guests' native languages for seamless communication.
Use Cases:
- Automating restaurant bookings and reservations.
- Handling guest inquiries about menus, hours, and availability.
- Providing 24/7 customer support.
- Freeing up staff to focus on in-house guest service.
- Improving booking conversion rates through faster response times.
- Analyzing guest data to optimize service and operations.
