SiteAssist is an AI-powered customer support solution designed for SaaS startups. It aims to provide instant, on-brand answers to website visitors, reducing bounce rates and improving user engagement.
Key Features:
- Intelligent Answer Engine: Utilizes a RAG (Retrieval-Augmented Generation) pipeline for high-accuracy replies, combining embeddings and citations. Supports text, images, and PDFs.
- Plug-and-Play Training: Enables quick training by crawling website URLs, uploading documents (PDFs, DOCX, CSV FAQs), and adding custom Q&A snippets.
- Custom UI & Full Control: Offers an OpenAPI spec for building bespoke widgets, voice bots, or CLI tools. Includes native search-bar mode and context popovers.
- Business-Ready Operations: Provides features for trust, security, compliance (GDPR, CCPA, HIPAA), real-time analytics, user identification via App User ID, and one-click human hand-off.
Use Cases:
- Lowering Support Costs: Reduces the number of support tickets by providing instant answers to common questions.
- Increasing Revenue: Boosts average order value (AOV) through personalized suggestions and upsells.
- Accelerating Value: Helps users quickly find relevant information in documentation and developer portals.
