BeHeard Labs is an AI-powered customer insight platform that helps teams understand and act on customer feedback. It streamlines the way organizations collect, analyze, and apply insights by combining automation with advanced analytics. With BeHeard, businesses can turn raw feedback into clear, actionable insights in a fraction of the time.
Key Features
- Research Automation: Query and segment your database with natural language, run campaigns, and generate reports without manual effort.
- Voice of Customer Agent: Always-on AI agent that asks nuanced, conversational questions across email, Slack, in-app, or web.
- Deep Customer Profiles: Tie disparate VOC data sources into unified customer profiles with next-best-action recommendations.
- Brand & Reputation Management: Capture moments of joy to drive advocacy, and proactively intercept negative feedback to protect your brand
Benefits
- Faster Insights: Reduce turnaround time from weeks to days and enable different teams to run research independently.
- Stronger Positioning: Understand buyer insights and loyalty drivers to sharpen messaging as markets shift.
- Improved Win Rates: Prioritize features based on customer needs and gain competitive intelligence through closed/lost analysis.
- Sustainable Advocacy: Link feedback to review sites and CS tools, turning positive customer experiences into lasting advocacy.
