DocsBot Week 2025 introduced a new generation of AI Agents designed to transform support and scaling.
Key updates include:
- Agent Mode: Context-aware reasoning and strategic response planning.
- Human Escalation Classification: Real-time detection of user frustration and automated handoff to human agents.
- Auto-Feedback Collection: Captures user sentiment and CSAT scores within conversations.
- Agentic RAG + Multi-Query: Nuanced answers based on multiple internal searches and context consideration.
- Conversation View: Dashboards of insight into individual interactions, including sentiment shifts and resolution times.
- Purpose-Driven Widget: Multilingual support, built-in feedback, and snappy performance.
- Visual Inputs + Model Switching: Context-aware responses from screenshots and images, with model selection for speed vs. depth.
- DocsBot for Slack: AI assistant integration within Slack for instant answers and documentation surfacing.
- Free AI Support Tools: Lightweight tools for query rewriting, translation, and email thread summarization.
- Glossary: Understands brand lingo and industry terms.
- GPT-4.1 Mini: Lightweight, fast model for top-tier accuracy on all paid plans.
- Temperature Settings: Tune tone and creativity.
- New Training Sources: YouTube, audio transcripts, screenshots, support tickets, PDFs, and more.
