DocsBot

DocsBot Week 2025 introduced a new generation of AI Agents designed to transform support and scaling.

Key updates include:

• Agent Mode: Context-aware reasoning and strategic response planning.
• Human Escalation Classification: Real-time detection of user frustration and automated handoff to human agents.
• Auto-Feedback Collection: Captures user sentiment and CSAT scores within conversations.
• Agentic RAG + Multi-Query: Nuanced answers based on multiple internal searches and context consideration.
• Conversation View: Dashboards of insight into individual interactions, including sentiment shifts and resolution times.
• Purpose-Driven Widget: Multilingual support, built-in feedback, and snappy performance.
• Visual Inputs + Model Switching: Context-aware responses from screenshots and images, with model selection for speed vs. depth.
• DocsBot for Slack: AI assistant integration within Slack for instant answers and documentation surfacing.
• Free AI Support Tools: Lightweight tools for query rewriting, translation, and email thread summarization.
• Glossary: Understands brand lingo and industry terms.
• GPT-4.1 Mini: Lightweight, fast model for top-tier accuracy on all paid plans.
• Temperature Settings: Tune tone and creativity.
• New Training Sources: YouTube, audio transcripts, screenshots, support tickets, PDFs, and more.