HelloCounsel is an AI voice agent built specifically for personal injury, workers’ compensation, and mass tort law firms. It handles both inbound and outbound calls across the full client communication lifecycle, from reception and intake to records requests, case updates, and treatment-status calls. Every interaction is automatically written into the firm’s case management system in real time, helping legal teams reduce repetitive phone work while keeping case information organized and up to date.
Key Features
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24/7 AI Voice Agents: Handle inbound and outbound calls around the clock for personal injury, workers’ compensation, and mass tort firms.
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Full Call Lifecycle: Manage reception, new client intake, records requests, case-opening updates, treatment calls, and client status updates beyond initial intake.
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Native CMS Integrations: Connect directly with Filevine, Litify, Clio, Smart Advocate, MyCase, and CasePeer through real API integrations.
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Real-Time Case Updates: Automatically write structured call notes and interaction details directly into the appropriate case file.
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Inbound Call Handling: Answer client and prospect calls consistently without relying on staff availability or traditional answering services.
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Outbound Calling: Make routine follow-up calls for records, case updates, treatment status, and other recurring client communications.
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Structured Call Records: Keep every conversation documented in the firm's case management system for easier tracking and follow-up.
Benefits
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Reduce Staff Workload: Take repetitive phone calls away from case managers and support staff so they can spend more time on higher-value client work.
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Capture More Calls: Provide 24/7 coverage to help reduce missed calls, unanswered inquiries, and lost potential clients.
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Lower Call Handling Costs: Provide AI-powered coverage at roughly half the cost of some traditional answering services, according to HelloCounsel.
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Keep Case Files Updated: Automatically record call information in the firm's CMS instead of requiring staff to manually document every interaction.
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Improve Operational Visibility: Give firms a clearer view of call volume, activity, and outcomes across their client communication workflows.
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Built for Legal Workflows: Focus on the specific communication needs of personal injury, workers’ compensation, and mass tort law firms rather than providing a generic voice agent.
