Joyn is a platform designed to align product teams with customer needs by providing real-time customer signals and automated progress updates. It integrates with existing tools like Slack, Jira, and Salesforce to streamline workflows and enhance decision-making.
Key Features:
- Real-Time Product Progress Visibility: Connects data across development and customer tools to provide visibility into feature development, bug fixes, and release timelines.
- Data-Driven Customer Priorities: Identifies patterns across customer interactions to highlight impactful requests and issues, enabling data-driven prioritization.
- Personalized Updates in Slack: Delivers customized, context-rich summaries directly in Slack, tailored to specific roles.
- Integration Ecosystem: Natively integrates with tools like Slack, Jira, Notion, Gong, Linear, Productboard, Asana, Github, Salesforce and Zendesk.
Use Cases:
- Product Management: Prioritize features based on real customer needs and track development progress.
- Engineering: Stay informed about customer-impacting issues and feature requests.
- Sales and Customer Success: Proactively address customer concerns and provide timely updates.
- Executive Leadership: Gain a high-level overview of product impact and customer satisfaction.
