Permut provides AI-driven agents designed to enhance customer understanding and drive revenue.
Key features include:
- AI-Powered Feedback: Replaces traditional surveys with natural conversations, capturing richer feedback and actionable insights.
- Intelligent Agents: AI agents adapt to each customer, providing personalized experiences and resolving issues with brand-aligned policies.
- Omnichannel Engagement: Agents engage customers across various channels like WhatsApp, SMS, and calls.
- AI-Driven Dashboard: Offers real-time insights, trend analysis, and smart recommendations for quick adaptation.
- Seamless Integrations: Connects with CRM, POS, and data sources for comprehensive operational context.
- Customizable Knowledge Base: Agents are built on proprietary knowledge, ensuring accurate and consistent responses.
Use cases include:
- Customer Support: Automate and enhance customer service interactions.
- Feedback Management: Collect and analyze customer feedback to improve products and services.
- Sales & Marketing: Drive customer loyalty and revenue through personalized promotions and engagement.
